[hidden]{display:none !important}
:root{
  --bg:#f4f6fa; --panel:#fff; --line:#e6e9f0; --text:#1b2333; --sub:#6b7488;
  --brand:#2c6cf5; --brand-d:#1e57d4;
  --danger:#e5484d; --danger-bg:#fff0f0; --danger-line:#ffd0d1;
  --warn:#f5a524; --warn-bg:#fff8e8;  --ok:#17a34a; --ok-bg:#eaf8ef;
  --purple:#8b5cf6; --radius:10px;
  --shadow:0 2px 12px rgba(20,30,60,.07);
}
*{box-sizing:border-box;margin:0;padding:0}
body{font:14px/1.6 -apple-system,BlinkMacSystemFont,"PingFang SC","Microsoft YaHei",sans-serif;
  background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font-family:inherit;font-size:14px}

/* ---------- 登录 ---------- */
.login-mask{position:fixed;inset:0;background:linear-gradient(140deg,#2c6cf5,#6d3ff5);
  display:flex;align-items:center;justify-content:center;z-index:200}
.login-box{background:#fff;padding:36px 32px;border-radius:16px;width:340px;box-shadow:0 12px 40px rgba(0,0,0,.2)}
.login-logo{font-size:22px;font-weight:700;text-align:center}
.login-tip{color:var(--sub);font-size:13px;text-align:center;margin:8px 0 20px}
.login-input{width:100%;padding:11px 14px;border:1px solid var(--line);border-radius:var(--radius);margin-bottom:14px}
.login-input:focus{outline:none;border-color:var(--brand)}
.login-err{background:var(--danger-bg);color:var(--danger);border:1px solid var(--danger-line);
  border-radius:8px;padding:8px 12px;font-size:12.5px;margin-bottom:12px}
.login-foot{margin-top:16px;text-align:center;color:var(--sub);font-size:12px;line-height:1.7}
.pwd-notice{background:var(--warn-bg);color:#8a5a00;border:1px solid #ffe2ab;
  border-radius:8px;padding:9px 12px;font-size:12.5px;margin-bottom:14px}

/* 用户菜单 */
.user-box{position:relative}
.user-menu{position:absolute;right:0;top:44px;background:#fff;border:1px solid var(--line);
  border-radius:var(--radius);box-shadow:0 8px 28px rgba(20,30,60,.14);min-width:200px;
  padding:6px;display:none;z-index:60}
.user-menu.show{display:block}
.um-head{padding:10px 12px 12px;border-bottom:1px solid var(--line);margin-bottom:6px}
.um-head b{font-size:14px;margin-right:7px}
.um-account{color:var(--sub);font-size:12px;margin-top:4px}
.um-item{display:block;width:100%;text-align:left;background:none;border:none;padding:9px 12px;
  border-radius:7px;cursor:pointer;color:var(--text);font-size:13.5px}
.um-item:hover{background:#f4f6fa}
.um-danger{color:var(--danger)}
.um-danger:hover{background:var(--danger-bg)}

.role-tag{display:inline-block;padding:2px 9px;border-radius:20px;font-size:11.5px;font-weight:600}
.role-admin{background:#ffeaec;color:#e5484d}
.role-agent{background:#eaf1ff;color:#2c6cf5}
.role-ops{background:#fff3e0;color:#e07b00}
.role-viewer{background:#eef0f4;color:#6b7488}
.role-fleet{background:#e8f5e9;color:#2e7d32}

.panel-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}
.tbl-user{min-width:880px}
.tbl-user td,.tbl-user th{text-align:left}
.tbl-perm{min-width:620px}
.tbl-perm td,.tbl-perm th{text-align:center}
.tbl-perm td:first-child,.tbl-perm th:first-child{text-align:left}
.perm-y{color:var(--ok);font-weight:700}
.perm-n{color:#ccd1da}
.badge-off{background:#eef0f4;color:var(--sub);padding:2px 9px;border-radius:20px;font-size:11.5px;font-weight:600}
.badge-on{background:var(--ok-bg);color:var(--ok);padding:2px 9px;border-radius:20px;font-size:11.5px;font-weight:600}
.badge-locked{background:var(--danger-bg);color:var(--danger);padding:2px 9px;border-radius:20px;font-size:11.5px;font-weight:600}
.row-actions{display:flex;gap:6px;flex-wrap:wrap}
.self-tag{background:#eaf1ff;color:var(--brand);padding:1px 7px;border-radius:20px;font-size:11px;margin-left:6px}
.modal-sm{width:440px}
.modal-rel{width:720px;max-width:94vw}
.rel-body{max-height:72vh;overflow-y:auto;padding-right:4px}
.rel-head{display:flex;align-items:center;gap:10px;margin-bottom:8px}
.rel-time{margin-bottom:14px}
.rel-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:14px}
.rel-order{word-break:break-all}
.rel-sec{margin-bottom:14px}
.rel-sec>label{font-size:12.5px;color:var(--sub);font-weight:500;display:block;margin-bottom:6px}
.rel-text{background:#f7f8fb;border-radius:8px;padding:10px 12px;white-space:pre-wrap;word-break:break-word}
.rel-imgs{display:flex;flex-wrap:wrap;gap:8px}
.rel-img{width:84px;height:84px;object-fit:cover;border-radius:8px;cursor:zoom-in;border:1px solid var(--line)}
.rel-reply{background:#f7f9fe;border-radius:8px;padding:8px 12px;margin-bottom:8px}
.rel-reply b{font-size:13px}
.rel-reply>div{color:#333;font-size:13px;margin-top:3px;white-space:pre-wrap;word-break:break-word}
.rel-actions{display:flex;gap:8px}
.rel-reply-box{background:#fafbfd;border:1px solid var(--line);border-radius:var(--radius);padding:12px}
.rel-reply-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}
.btn-warn{background:var(--warn-bg);color:#b45309;border-color:#ffd97a}
.btn-warn:hover{background:#fff0d0}

/* 关联弹窗完整时间线 */
.rel-timeline{display:flex;flex-direction:column;gap:10px}
.rel-tl-item{padding:9px 12px;border-radius:8px;background:#f7f9fe;border:1px solid var(--line)}
.rel-tl-item.sys{background:none;border:none;padding:3px 0;color:var(--sub)}
.rel-tl-item.sys .rel-tl-body{color:var(--sub);font-size:12.5px}
.rel-tl-item.urge{background:var(--danger-bg);border-color:var(--danger-line)}
.rel-tl-item.urge .rel-tl-body{color:var(--danger);font-weight:600}
.rel-tl-head{font-size:12px;color:var(--sub);margin-bottom:3px;display:flex;gap:8px;align-items:center}
.rel-tl-head b{color:var(--text);font-size:13px}
.rel-tl-body{white-space:pre-wrap;word-break:break-word;font-size:13px}
.rel-tl-img{width:64px;height:64px;object-fit:cover;border-radius:6px;cursor:zoom-in;margin-top:5px;margin-right:5px}
.role-desc{background:#f7f8fb;border-radius:8px;padding:10px 12px;color:var(--sub);
  font-size:12.5px;margin-top:4px;line-height:1.65}
.req{color:var(--danger)}
.readonly-tip{background:var(--warn-bg);color:#8a5a00;border:1px solid #ffe2ab;border-radius:8px;
  padding:9px 13px;font-size:12.5px;margin-bottom:14px}
.locked-tip{background:var(--danger-bg);color:var(--danger);border:1px solid var(--danger-line);
  border-radius:8px;padding:9px 13px;font-size:12.5px;margin-bottom:14px}
.warn-tip{background:var(--warn-bg);color:#8a5a00;border:1px solid #ffe2ab;
  border-radius:8px;padding:9px 13px;font-size:12.5px;margin-bottom:14px}
.plan-required{border-color:var(--danger)!important;background:#fff8f8!important;
  box-shadow:0 0 0 3px rgba(229,72,77,.12)}
.cat-match{display:flex;align-items:center;gap:8px;background:var(--ok-bg);border:1px solid #bfe8cd;
  border-radius:8px;padding:7px 11px;font-size:12.5px;color:var(--ok);margin-top:6px}
.cat-match .cm-label{background:var(--ok);color:#fff;border-radius:4px;padding:1px 7px;font-size:11px;font-weight:700;flex-shrink:0}

/* 订单号实时关联 */
.order-match{background:#f7f9fe;border:1px solid var(--line);border-radius:8px;
  padding:8px 11px;margin-top:6px;font-size:12.5px}
.om-title{color:var(--sub);margin-bottom:6px}
.om-title b{color:var(--brand)}
.om-item{display:flex;align-items:center;gap:8px;padding:6px 8px;border-radius:6px;
  cursor:pointer;transition:.12s;flex-wrap:wrap}
.om-item:hover{background:#eaf1ff}
.om-meta{color:var(--sub);font-size:12px}
.om-more{color:var(--sub);font-size:12px;margin-top:4px}
.om-empty{color:var(--sub);font-size:12px}

/* ---------- 顶栏 ---------- */
/* ---------- 整体布局：左侧竖向导航 + 右侧内容 ---------- */
.layout{display:flex;min-height:100vh}
.sidebar{width:184px;flex-shrink:0;background:#1f2a44;color:#cdd6ea;
  display:flex;flex-direction:column;position:sticky;top:0;align-self:stretch;
  min-height:100vh;padding:18px 12px}
.logo{font-weight:700;font-size:18px;color:#fff;padding:6px 10px 18px;letter-spacing:1px}
.side-nav{display:flex;flex-direction:column;gap:4px}
.tab{background:none;border:none;padding:11px 14px;border-radius:9px;cursor:pointer;
  color:#cdd6ea;font-weight:500;text-align:left;font-size:14px;width:100%;transition:.15s}
.tab:hover{background:rgba(255,255,255,.08);color:#fff}
.tab.active{background:var(--brand);color:#fff;font-weight:600}
.content{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:50;background:#fff;border-bottom:1px solid var(--line);
  display:flex;align-items:center;justify-content:flex-end;padding:0 20px;height:56px}
.topbar-right{display:flex;align-items:center;gap:12px}
.user-chip{width:34px;height:34px;border-radius:50%;background:var(--brand);color:#fff;
  display:flex;align-items:center;justify-content:center;font-weight:600;cursor:pointer;font-size:13px}

/* ---------- 按钮 ---------- */
.btn{border:1px solid transparent;border-radius:8px;padding:8px 14px;cursor:pointer;
  background:#f0f2f7;color:var(--text);transition:.15s;white-space:nowrap;text-decoration:none;display:inline-block;line-height:1.4}
.btn:hover{filter:brightness(.96)}
.btn-primary{background:var(--brand);color:#fff}
.btn-primary:hover{background:var(--brand-d)}
.btn-ghost{background:#fff;border-color:var(--line);color:var(--sub)}
.btn-ghost:hover{border-color:var(--brand);color:var(--brand)}
.btn-danger{background:var(--danger-bg);color:var(--danger);border-color:var(--danger-line)}
.btn-sm{padding:5px 10px;font-size:13px}
.btn-block{width:100%}

/* ---------- 视图 ---------- */
.view{display:none;padding:20px;max-width:1560px;margin:0 auto}
.view.active{display:block}
.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:16px}
.inp{padding:8px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;outline:none}
.inp:focus{border-color:var(--brand)}
#fKeyword{width:230px}
.date-inp{width:148px;padding:7px 8px}
.date-sep{color:var(--sub);font-size:12.5px}
.chk{display:flex;align-items:center;gap:6px;color:var(--sub);cursor:pointer;user-select:none}
.mine-tip{background:#eaf1ff;color:var(--brand);border-radius:8px;padding:8px 14px;font-size:13px}
.mine-tip b{font-weight:700}

/* ---------- 快捷统计条 ---------- */
.quickstat{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:14px}
.batch-bar{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--danger-line);
  border-radius:var(--radius);padding:8px 14px;margin-bottom:12px;font-size:13px}
.batch-bar b{color:var(--danger)}
.row-ck{width:15px;height:15px;accent-color:var(--brand);cursor:pointer}
.qs{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:10px 16px;min-width:104px}
.qs b{display:block;font-size:21px;line-height:1.3}
.qs span{color:var(--sub);font-size:12px}
.qs.danger b{color:var(--danger)} .qs.warn b{color:var(--warn)} .qs.ok b{color:var(--ok)}

/* ---------- 表格 ---------- */
.table-wrap{background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:auto;box-shadow:var(--shadow)}
.tbl{width:100%;border-collapse:collapse;min-width:1180px}
.tbl th{background:#fafbfd;text-align:left;padding:11px 12px;font-weight:600;color:var(--sub);
  font-size:13px;border-bottom:1px solid var(--line);white-space:nowrap;position:sticky;top:0;z-index:1}
.tbl td{padding:11px 12px;border-bottom:1px solid #f1f3f7;vertical-align:middle}
.tbl tbody tr{cursor:pointer;transition:.12s}
.tbl tbody tr:hover{background:#f7f9fe}
.tbl-stat{min-width:auto}
.tbl-stat td,.tbl-stat th{text-align:center}
.tbl-stat td:first-child,.tbl-stat th:first-child{text-align:left}

/* 逾期高亮 */
tr.row-overdue{background:var(--danger-bg)!important;box-shadow:inset 3px 0 0 var(--danger)}
tr.row-overdue:hover{background:#ffe6e7!important}
tr.row-overdue-done{background:#fdf0f6!important;box-shadow:inset 3px 0 0 var(--purple)}
tr.row-warning{background:var(--warn-bg)!important;box-shadow:inset 3px 0 0 var(--warn)}
tr.row-done{opacity:.72}

.no{font-family:ui-monospace,Menlo,monospace;font-size:12.5px;color:var(--brand);font-weight:600}
.order-no{font-family:ui-monospace,Menlo,monospace;font-size:12.5px;color:#4b5563;white-space:nowrap}
.cat-tag{display:inline-block;padding:2.5px 9px;border-radius:6px;font-size:11.5px;font-weight:600;
  white-space:nowrap;max-width:150px;overflow:hidden;text-overflow:ellipsis;vertical-align:middle}
.cat-取消与退款{background:#eaf1ff;color:#2c6cf5}
.cat-合规与资质{background:#fff3e0;color:#e07b00}
.cat-安全与服务底线{background:#ffeaec;color:#e5484d}
.cat-履约与接驾异常{background:#efe9ff;color:#7c4dff}
.cat-平台流程{background:#e0f2f1;color:#00796b}
.cat-无效工单{background:#eef0f4;color:#6b7488}
.cat-费用争议{background:#fff8e8;color:#d97706}
.cat-车主侧诉求{background:#e8f5e9;color:#2e7d32}
.cat-未分类{background:#f0f2f7;color:#4b5563}
.tag-source{background:#f0f2f7;color:#4b5563;font-size:11.5px}
.cell-content{max-width:420px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#333}
.reply-badge{display:inline-block;background:#eaf1ff;color:var(--brand);border-radius:10px;
  padding:0 7px;font-size:11.5px;margin-left:6px;font-weight:600}
.urge-badge{display:inline-block;background:var(--danger);color:#fff;border-radius:4px;
  padding:2px 8px;font-size:12px;font-weight:700;white-space:nowrap;
  box-shadow:0 1px 4px rgba(229,72,77,.4)}

.tag{display:inline-block;padding:2.5px 9px;border-radius:20px;font-size:12px;font-weight:600;white-space:nowrap}
.tag-待处理{background:#eef0f4;color:#6b7488}
.tag-跟进中{background:#fff3e0;color:#e07b00}
.tag-升级运营{background:#fff3e0;color:#e07b00}
.tag-升级客诉{background:#ffeaec;color:#e5484d}
.tag-反馈车队{background:#e0f2f1;color:#00796b}
.tag-运营已回复{background:#efe9ff;color:#7c4dff}
.tag-已完成{background:var(--ok-bg);color:var(--ok)}

.sla{font-size:12.5px;font-weight:600;white-space:nowrap}
.sla-overdue{color:var(--danger)} .sla-warning{color:var(--warn)}
.sla-normal{color:var(--sub)} .sla-done{color:var(--ok)} .sla-overdue_done{color:var(--purple)}
.time-cell{color:var(--sub);font-size:12.5px;white-space:nowrap}
.empty{padding:60px;text-align:center;color:var(--sub)}

/* ---------- 分页 ---------- */
.pager{display:flex;align-items:center;justify-content:flex-end;gap:10px;flex-wrap:wrap;
  padding:12px 16px;border-top:1px solid #f1f3f7;font-size:12.5px;color:var(--sub)}
.pg-info{font-weight:600;color:var(--text);margin-right:6px}
.pg-nav{display:flex;gap:5px}
.pg-btn{border:1px solid var(--line);background:#fff;border-radius:6px;min-width:30px;
  height:30px;padding:0 8px;cursor:pointer;color:var(--text);font-size:12.5px;transition:.15s}
.pg-btn:hover:not(:disabled){border-color:var(--brand);color:var(--brand)}
.pg-btn.active{background:var(--brand);border-color:var(--brand);color:#fff;font-weight:600}
.pg-btn:disabled{opacity:.4;cursor:not-allowed}
.pg-size{display:flex;align-items:center;gap:4px}
.pg-btns{display:flex;gap:5px;flex-wrap:wrap}
.pg-ellipsis{color:var(--sub);padding:0 2px}
.inp-xs{padding:3px 6px;height:28px;font-size:12.5px}
.user-filters{margin-bottom:14px}
.user-filters .inp{width:auto}
.pg-size-sel{border:1px solid var(--line);border-radius:6px;padding:4px 6px;background:#fff;outline:none}

/* ---------- 统计卡 ---------- */
.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(158px,1fr));gap:12px;margin-bottom:16px}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:16px;box-shadow:var(--shadow)}
.card b{display:block;font-size:27px;line-height:1.25}
.card span{color:var(--sub);font-size:12.5px}
.card.danger b{color:var(--danger)} .card.warn b{color:var(--warn)}
.card.ok b{color:var(--ok)} .card.purple b{color:var(--purple)}

.panel-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:16px}
.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow);margin-bottom:16px}
.panel h3{font-size:15px;margin-bottom:14px}
.hint{color:var(--sub);font-size:12.5px;margin-bottom:12px}

/* 图表 */
.chart{min-height:210px}
.bars{display:flex;align-items:flex-end;gap:5px;height:180px;padding-top:10px}
.bar-col{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;height:100%;justify-content:flex-end}
.bar-stack{width:100%;display:flex;flex-direction:column;justify-content:flex-end;height:100%;gap:2px}
.bar{width:100%;border-radius:3px 3px 0 0;min-height:2px;transition:.3s}
.bar-created{background:#93b4fb} .bar-overdue{background:var(--danger)}
.bar-label{font-size:10.5px;color:var(--sub);white-space:nowrap}
.bar-val{font-size:11px;font-weight:600}
.legend{display:flex;gap:16px;margin-top:12px;font-size:12.5px;color:var(--sub);flex-wrap:wrap}
.legend i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:5px}

.donut-wrap{display:flex;align-items:center;gap:24px;flex-wrap:wrap}
.donut{width:160px;height:160px;border-radius:50%;flex-shrink:0}
.donut-legend{flex:1;min-width:150px}
.dl-item{display:flex;align-items:center;justify-content:space-between;padding:5px 0;font-size:13px}
.dl-item i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:8px}

.num-danger{color:var(--danger);font-weight:600}
.num-purple{color:var(--purple);font-weight:600}
.rate-bar{position:relative;background:#f0f2f7;border-radius:10px;height:18px;min-width:70px;overflow:hidden}
.rate-fill{position:absolute;left:0;top:0;bottom:0;background:var(--danger);opacity:.75}
.rate-text{position:relative;font-size:11.5px;font-weight:600;line-height:18px}

/* ---------- 抽屉 ---------- */
.drawer-mask{position:fixed;inset:0;background:rgba(20,25,40,.42);z-index:100;display:none}
.drawer-mask.show{display:block}
.drawer{position:absolute;right:0;top:0;bottom:0;width:760px;max-width:100%;background:#fff;
  display:flex;flex-direction:column;animation:slideIn .22s ease}
@keyframes slideIn{from{transform:translateX(30px);opacity:.6}to{transform:none;opacity:1}}
.drawer-head{padding:16px 22px;border-bottom:1px solid var(--line);display:flex;
  align-items:flex-start;justify-content:space-between;gap:12px}
.drawer-title{font-size:17px;font-weight:700}
.drawer-sub{color:var(--sub);font-size:12.5px;margin-top:3px}
.drawer-head-actions{display:flex;gap:8px;flex-shrink:0}
.drawer-body{flex:1;overflow-y:auto;padding:20px 22px}
.drawer-foot{padding:14px 22px;border-top:1px solid var(--line);display:flex;gap:10px;align-items:center}
.spacer{flex:1}

.fields{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.field{display:flex;flex-direction:column;gap:6px}
.field-full{grid-column:1/-1}
.field label{font-size:12.5px;color:var(--sub);font-weight:500}
.field label b{color:var(--danger)}
.static-val{padding:8px 12px;background:#f7f8fb;border-radius:8px;color:var(--sub);font-size:13px;min-height:37px}
.ta{resize:vertical;line-height:1.6}
.assignee-row{display:flex;gap:8px}
.assignee-row .inp{flex:1}
.inp-sm{flex:1;min-width:0}

.upload-zone{border:1.5px dashed var(--line);border-radius:var(--radius);padding:18px;
  text-align:center;cursor:pointer;transition:.15s;background:#fafbfd}
.upload-zone:hover,.upload-zone.drag{border-color:var(--brand);background:#f2f6ff}
.upload-hint{color:var(--sub);font-size:12.5px}
.attach-grid{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.attach-item{position:relative;width:76px;height:76px;border-radius:8px;overflow:hidden;border:1px solid var(--line)}
.attach-item img{width:100%;height:100%;object-fit:cover;cursor:zoom-in}
.attach-del{position:absolute;top:2px;right:2px;background:rgba(0,0,0,.6);color:#fff;border:none;
  border-radius:50%;width:19px;height:19px;cursor:pointer;font-size:12px;line-height:1}

/* 时间线 */
.timeline-wrap{margin-top:26px;border-top:1px solid var(--line);padding-top:20px}
.timeline-wrap h3{font-size:15px;margin-bottom:14px}

/* 关联工单 */
.related-list{display:flex;flex-direction:column;gap:10px;margin-bottom:18px}
.related-item{background:#f7f9fe;border:1px solid var(--line);border-radius:var(--radius);
  padding:11px 14px;cursor:pointer;transition:.15s}
.related-item:hover{border-color:var(--brand);background:#f2f6ff;transform:translateY(-1px)}
.ri-top{display:flex;align-items:center;gap:9px;flex-wrap:wrap}
.ri-mark{color:var(--danger);font-size:12px;font-weight:600}
.ri-sub{color:var(--sub);font-size:12px;margin-top:4px}
.ri-content{color:#333;font-size:13px;margin-top:5px;overflow:hidden;
  text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.ri-actions{display:flex;justify-content:flex-end;margin-top:8px}

.timeline{display:flex;flex-direction:column;gap:14px;margin-bottom:18px}
.tl-item{display:flex;gap:11px}
.tl-avatar{width:32px;height:32px;border-radius:50%;background:var(--brand);color:#fff;
  display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;flex-shrink:0}
.tl-avatar.sys{background:#c3c8d4}
.tl-main{flex:1;min-width:0}
.tl-meta{font-size:12px;color:var(--sub);margin-bottom:3px}
.tl-meta b{color:var(--text);font-size:13px;margin-right:7px}
.tl-body{background:#f7f8fb;padding:9px 12px;border-radius:8px;white-space:pre-wrap;word-break:break-word}
.tl-item.sys .tl-body{background:none;padding:0;color:var(--sub);font-size:12.5px}

/* 催单记录红色醒目高亮 */
.tl-item.urge .tl-avatar{background:var(--danger)}
.tl-item.urge .tl-body{background:var(--danger-bg);border:1px solid var(--danger-line);
  color:var(--danger);font-weight:600;padding:9px 12px;border-radius:8px;font-size:12.5px}
.reply-box{background:#fafbfd;border:1px solid var(--line);border-radius:var(--radius);padding:12px}
.reply-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}

/* ---------- 弹窗 ---------- */
.modal-mask{position:fixed;inset:0;background:rgba(20,25,40,.42);z-index:150;
  display:none;align-items:center;justify-content:center}
.modal-mask.show{display:flex}
.modal{background:#fff;border-radius:var(--radius);width:600px;max-width:92vw;padding:20px;box-shadow:0 12px 40px rgba(0,0,0,.2)}
.modal-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px;font-weight:700}
.modal textarea{width:100%;font-family:ui-monospace,Menlo,monospace;font-size:12.5px}
.modal-foot{display:flex;justify-content:space-between;align-items:center;margin-top:14px}

.img-mask{position:fixed;inset:0;background:rgba(0,0,0,.85);z-index:180;display:none;
  align-items:center;justify-content:center;cursor:zoom-out}
.img-mask.show{display:flex}
.img-mask img{max-width:92vw;max-height:92vh;border-radius:6px}

.chip-list{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}
.chip{background:#f0f3fa;border-radius:20px;padding:5px 12px;display:flex;align-items:center;gap:7px;font-size:13px}
.chip button{background:none;border:none;color:var(--sub);cursor:pointer;font-size:15px;line-height:1}
.chip button:hover{color:var(--danger)}
.form-row{display:flex;align-items:center;gap:10px;margin-bottom:11px}
.form-row label{width:132px;color:var(--sub);font-size:13px;flex-shrink:0}
.form-row .inp{flex:1}

.toast{position:fixed;bottom:30px;left:50%;transform:translateX(-50%) translateY(80px);
  background:#1b2333;color:#fff;padding:10px 20px;border-radius:8px;z-index:300;
  opacity:0;transition:.28s;pointer-events:none;font-size:13.5px}
.toast.show{opacity:1;transform:translateX(-50%) translateY(0)}

@media (max-width:900px){
  .panel-grid{grid-template-columns:1fr}
  .fields{grid-template-columns:1fr}
  .drawer{width:100%}
  .topbar{padding:0 12px;height:52px}
  .sidebar{width:64px;padding:14px 8px}
  .logo{display:none}
  .tab{padding:10px 8px;font-size:13px;text-align:center}
  .view{padding:12px}
  #fKeyword{width:100%}
  .filters .inp{flex:1;min-width:112px}
}